NOTE: Due to California state restrictions regarding online sales we are no longer shipping ANY products to the state of California.
Note : If you are trying to purchase vapor products you will need to input your zip code at checkout in order to see if we can service you at this time. Depending on the type of product you add to your cart and the zip code you reside in will determine if you can checkout or not. The state list will change depending on the product you are purchasing and the zip code you enter at checkout. We are working with multiple PACT compliant carriers so we can continue to service your state/zip code. We are in the process of updating our zip code list as we onboard new carriers so we can continue to serve you for your vapor related needs. Please bear with us as we are adding new zip codes and new carriers weekly.
Note: This applies to VAPOR products ONLY. Depending on the product you are trying to purchase and the state / Zip code you reside in will determine if you can checkout or not. Due to the complex nature of the “PACT ACT” we are always working on our coverage options for states and territories. Your state and/or Zip Code may not be available at this time for shipping with our PACT Compliant private carriers. We are working diligently with PACTCompliant Private carriers to expand our coverage with more territories and Zip Codes
*Note: If you are trying to purchase a Zero 0% Nicotine product, Herbal Accessories, Batteries, Torches, Chargers, Herbal Devices, Herbal cleaning supplies, Replacement Coils, Glass Products, or any other product that does NOT contain nicotine and is not a vapor product we are most likely able to service your state. If you do not see your state available on the list for a non vapor related product please contact us via email or by phone so we can assist you.
Current Shipping Policy:
We require 1-3 days processing for all orders. This does NOT includes weekends or holidays. Once your order is dispatched from our warehouse it can take 2-3 business days to reach the central dispatching hub for our private pact compliant carriers. From there it can take 2-3 business days in transit for west coast states and 5-7 business days in transit for east coast states. Please keep this in mind when ordering as we cannot use traditional carriers like UPS, USPS, Fedex, etc… We ask that you please pre-plan your oders so you are not in a rush to receive your package. Confirmation emails are sent at the time of your purchase. Tracking emails are sent at the time of your shipment and all tracking emails come from “SV Fulfillment”. If you have not received a tracking email within 3 business days from the date that you ordered please contact us at [email protected] or by phone at 949.932.0536.
NOTE: Due to California state restrictions we are no longer shipping any vapor products to the state of California.
Shipping Coverage is based off of your zip code:
Due to the PACT ACT and federal regulations regarding vapor products we are not able to use traditional carriers which means we do not have the ability to access all states and zip codes at this time. Certain Zip codes will be restricted due to our private carriers not being able to access your location. Depending on the type of product you are ordering and the zip code for your shipping address options may be limited at this time. Feel free to reach out to us by phone or email to see if we can service your zip code if your order contains vapor products.
What states can you NOT ship E-liquid / Nicotine Products to?
Some states do NOT allow the shipment of E-liquid / Nicotine products. Please check the laws in your state to make sure you are not ordering restricted products. We do carry many products on our website that can be shipped to all states like Herbal products, accessories, smokeless products, glass, etc… If your cart contains a E-Liquid / Nicotine / Tobacco Product and you are in a restricted state you will not be able to choose your state at checkout. If you have unrestricted products in your cart it will allow you to choose your state at checkout. Depending on your zip code we may not be able to service you at this time.
How Much is Shipping?
FREE – We now offer free shipping for all orders over $99+!
$12.99 – All orders under $99 that include Eliquid/Vapor Products ( Price includes $6.99 adult signature Fee)
$5.99 – All orders under $99 that do NOT include Eliquid/Vapor Products
(Example of eligible products for the $5.99 reduced shipping are Coils, Replacement Pods, Herbal Products, Accessories, Batteries, Smokeless products, 420 accessories, Glass, etc..)
Shipping Insurance (Optional)
$4.99 – Covers 100% of the value of your package in the event that your package is lost or damaged during transit. You can add this option at checkout.
How long will it take me to receive my package?
All orders require 1-3 business days processing. Once your order ships typical transit times are 3-5 business days for west coast states and 5-7 business days for east coast states. All tracking emails are sent from “SV Fulfillment” at the time of your shipment. If you do not see a tracking email please check your junk/spam folder or contact us via email/phone. All products are shipped from our headquarters in California. If you are in a west coast state typical transit times are 2-3 business days. If you are in a east coast state typical transit times are 5-7 business days.
Adult Signature Required
Due to federal regulations all packages will include “Adult Signature”. This means that someone over the age of 21+ will need to sign for the package. If you are not present at the time of delivery the shipping company will re-attempt up to 3 times before the package is returned to sender. If a package is returned to us we will contact you to discuss your options for reshipment, or issue a full refund minus the shipping cost.
Taxes
Depending on which state you reside in there may be additional taxes added to your order. Some states we ship to require specialty excise taxes on certain products, and others require generic sales tax. If your state requires taxes those taxes will be added and paid by the customer at checkout.
For any questions or concerns please contact our Customer Service team at [email protected] or call us at 949.932.0536. Our team is available Monday-Friday (10am – 6pm) PST to help answer your questions.
