SHIPPING & DELIVERIES

Current Shipping Policy:

We require 1-3 days processing for all orders. This does NOT includes weekends or holidays. Confirmation emails are sent at the time of your purchase. Tracking emails are sent at the time of your shipment and all tracking emails come from “SV Fulfillment”. If you have not received a tracking email within 3 business days from the date that you ordered please contact us at [email protected] or by phone at 949.932.0536.

Curbside Pickup (CA)

18003 Sky Park Circle, Suite F , Irvine CA 92614

Curbside Pickup Hours: Monday-Friday 10am – 6pm (PST)

We do offer FREE same day curbside pickup for all California Residents. Our curbside pickup location is at our headquarters in Irvine, CA. If you want to save on shipping costs you can place your order for “Curbside Pickup (CA)” and once your order is ready we will send you a text with instructions on how to pickup your order. Curbside Pickup orders are usually ready within 30 minutes to 1 hour. Once your order is ready you will be notified via text. 

What states can you NOT ship E-liquid / Nicotine Products to?

Some states do NOT allow the shipment of E-liquid / Nicotine products. Please check your laws in your state to make sure you are not ordering restricted products. We do carry many products on our website that can be shipped to all states like Herbal products, accessories, smokeless products, glass, etc… If your cart contains a E-Liquid / Nicotine product and you are in a restricted state you will not be able to choose your state at checkout. If you have unrestricted products in your cart it will allow you to choose your state at checkout.

Here are the states we can NOT ship E-Liquid / Nicotine Products to:

New York

Massachusets

New Jersey

Rhode Island

Utah

Oregon

Arkansas

Arizona

Note: Due to state law changes this list may not be up to date. If you have questions regarding products being shipped to your state feel free to reach out to us via phone or email.

How Much is Shipping?

FREE – We now offer free shipping for all orders over $99+!

$8.99 – All orders under $99 that include Eliquid/Vapor Products

$5.99 – All orders under $99 that do NOT include Eliquid/Vapor Products

(Example of eligible products for the $5.99 reduced shipping are Coils, Replacement Pods, Herbal Products, Accessories, Batteries, Smokeless products, Glass, etc..)

 

Shipping Insurance (Optional)

$5.99 – Covers 100% of the value of your package in the event that your package is lost or damaged during transit. You can add this option at checkout.

How long will it take me to receive my package?

All orders require 1-3 business days processing. Once your order ships typical transit times are 2-7 business days depending on the state you are in. All tracking emails are sent from “SV Fulfillment” at the time of your shipment. If you do not see a tracking email please check your junk/spam folder or contact us via email/phone. All products are shipped from our headquarters in Irvine, CA. If you are in a west coast state typical transit times are 2-3 business days. If you are in a east coast state typical transit times are 5-7 business days.

Adult Signature Required

Due to federal regulations all packages will include “Adult Signature”. This means that someone over the age of 21+ will need to sign for the package. If you are not present at the time of delivery the shipping company will re-attempt up to 3 times before the package is returned to sender. If a package is returned to us we will contact you to discuss your options for reshipment, or issue a full refund minus the shipping cost.

Taxes

Depending on which state you reside in there may be additional taxes added to your order. Some states we ship to require specialty excise taxes on certain products, and others require generic sales tax. If your state requires taxes those taxes will be added and paid by the customer at checkout.

For any questions or concerns please contact our Customer Service team at [email protected] or call us at 949.932.0536. Our team is available Monday-Friday (10am – 6pm) PST to help answer your questions.

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